Refund Policy & Terms

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered: If we fail to provide the agreed-upon services within the specified timeframe
• Material Error: If there has been a clear error or non-compliance with the service agreement
• Duplicate Payment: If you have been charged multiple times for the same service
• Cancellation Before Service Commencement: If you cancel before we begin providing the service
• Unsatisfactory Service Quality: If the service quality does not meet the standards outlined in our agreement

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Time Limit: Contact us within 15 days of service purchase or delivery
• Required Documentation: Provide proof of purchase, service agreement, and reason for refund
• Contact Method: Email us at refund@abtikstartup.com or call +91-XXXXXXXXXX
• Detailed Explanation: Include a clear explanation of why you are requesting the refund
• Supporting Evidence: Attach any relevant documentation supporting your refund claim

3. Refund Process Timeline

4. Non-Refundable Services

The following services are generally non-refundable:

• Completed Consultations: One-time consultation services that have already been provided
• Customized Reports: Tailored business reports or plans delivered to you
• Third-Party Costs: Government fees, filing charges, or other third-party expenses
• Partially Completed Services: Services that are 50% or more completed
• Digital Downloads: Documents, templates, or resources that have been downloaded

*Exceptions may apply as required by applicable consumer protection laws.

5. Partial Refunds

In certain cases, partial refunds may be provided:

• Partially Delivered Services: Refund for the undelivered portion of the service
• Service Modifications: If you downgrade your service package mid-way
• Early Termination: If you terminate ongoing services with advance notice
• Quality Issues: Proportional refund based on the extent of quality concerns

6. Modifications and Cancellations

7. Dispute Resolution

If you disagree with our refund decision:

• Contact our customer service manager within 7 days of our decision
• Provide additional documentation or clarification if available
• Request an escalated review of your case
• We will conduct a final review and provide a definitive response within 10 business days

8. Contact Information for Refunds

For any refund-related queries, please reach out to us through the following channels:

9. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Legal Compliance and Jurisdiction

This Refund Policy is governed by the laws of India and complies with applicable consumer protection regulations. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in [Your City], India. This policy does not affect your statutory rights as a consumer.